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FREQUENTLY ASKED QUESTIONS

Straight answers to what companies ask us before we work together.

Don't see yours? Reach out and we'll cover it.

Preguntas Frecuentes

Custom Software & Wunder AI Pods

What kind of custom software can you build for my business?

We build the solution your operation needs — web and mobile apps, business management systems, customer platforms, and integrations across the systems you already use. The goal isn't a screen that runs; it's a system your business can operate on. Today we deliver it through Wunder AI Pods, our complete AI-powered team. → Explore SoftLab.

How do you make sure the software fits my operation?

We understand your business before we write a line of code. In your initial assessment, we map your processes, find where time or control is slipping, and define scope. The solution is built around your operation — not the other way around — and evolves as your business changes.

How long does it take to build a custom solution?

It depends on complexity, but we deliver in increments: our agile approach gets you a working first version in weeks, not months, and we keep adding features from there. We'll give you a concrete estimate for your case during the initial assessment.

How is a Wunder AI Pod different from hourly contracting or an agency?

Hourly billing charges you for effort; an agency quotes a fixed project and walks away. A Wunder AI Pod is a complete engineering team on a fixed monthly investment that owns your outcomes, month over month. You pay for delivered features, not timesheets. The full model — credits, plans, and warranty — lives on the SoftLab page. → Explore SoftLab.

Does this mean AI writes all my code?

No. It's a team of professional engineers that uses AI as an accelerator. Architecture, QA, security audits, and CloudOps are led and validated by human experts. AI boosts speed; it doesn't replace technical judgment.

Who owns the code and the data?

Your data is always yours. The custom code we build is licensed to you for your internal business use for the term of the agreement, and we hand over a complete export when we part ways. Terms for keeping or transferring the code afterward are agreed separately. → More detail on SoftLab.

Cloud Services

How do you help me migrate to the cloud?

We handle it end to end: we assess your current systems, plan the migration, execute it, and optimize afterward. We aim for a transition that doesn't disrupt your operation, with ongoing management and monitoring so your cloud runs securely and at the lowest possible cost.

Which cloud providers do you work with?

We work on AWS, Azure, GCP, and on WunderCloud, our own managed cloud. The right provider depends on your project — we define it with you based on your performance, cost, and compliance needs.

Is it safe to store my data in the cloud?

Yes. We apply industry best practices — access control, encryption, and monitoring — and work on providers that meet high security standards. Your data's security and isolation are part of the design, not an afterthought.

What is WunderCloud?

It's our own managed cloud, an option within our cloud services. It includes migration, backups, and ongoing support — a good fit when you want an environment we manage end to end.

Cybersecurity

How do you protect my company's data and systems?

We safeguard your operation against theft, tampering, downtime, and other attacks on your data and infrastructure. Our WunderGuard platform adds AI-powered protection and threat detection. Scope depends on your environment — tell us your case and we'll define it with you. → Contact.

Are you ready for regulated industries?

Yes. We work with regulated environments and design access controls and compliance around the regulations that apply to your industry. To review your specific requirements, reach out. → Contact.

What should I do about a security incident?

Tell us your situation as soon as possible and we'll assess it with you to contain, investigate, and recover. Reach out through Contact and we'll guide you based on your case. → Contact.

Nearshoring & Staff Augmentation

How does Staff Augmentation work?

It starts with your needs: we select qualified professionals who match your technical and cultural requirements, and they integrate into your team as if they were your own staff. To build the profile you need, reach out. → Contact.

What roles can you provide?

Developers, DevOps engineers, security specialists, data analysts, and more — current on today's technologies and methodologies. → Contact.

How do you ensure quality and cultural fit?

Through a selection process that weighs not just technical skill but soft skills and cultural alignment — essential for nearshoring, where you share a time zone and a way of working. We support the integration to make it stick. → Contact.

Methodology & How We Work

How do you understand my company's specific needs?

With an initial assessment: interviews, a look at your processes, and your context. That gives us a real understanding of your operation and a defined scope before we commit to a solution.

How do you make sure my team adopts new solutions?

We support the transition at every stage, with training and support so your team uses the solution with confidence. When adoption at scale is the challenge, we add Opus®, our digital adoption platform, to speed up usage and the return on your investment.

Can I see references or examples of your work?

We've spent 15+ years building enterprise software, with 150+ companies that trust us and active users in 23+ countries. During your initial assessment, we'll walk you through examples relevant to your industry or project type.

Investment & Costs

How do you determine the cost of a project?

It depends on complexity, timelines, and the delivery capacity you need. After the initial assessment, we give you a clear, detailed proposal — no fine print.

How much does a Wunder AI Pod cost?

It works as a fixed monthly subscription, with plans based on the delivery capacity you need. Plans and investment are detailed on the SoftLab page. → Explore SoftLab.

Are there hidden costs?

No. Everything is spelled out in the proposal and contract. Cloud infrastructure is billed separately, based on your actual usage, and any change in scope is discussed with you before we proceed.

Support & Service

What support do you offer after delivering a solution?

Live software needs to evolve, scale, and stay secure. With Wunder AI Pods, the level of communication and follow-up is set by plan — from monthly cycles to weekly collaboration with your Product Owner — and every deliverable includes a 30-day warranty on what we build. → Detail on SoftLab.

How do I get in touch?

Reach out through Contact or the site form and we'll get back to you to schedule your initial assessment. Once your project is underway, your Product Owner is your direct line to the team. → Contact.

Do you offer training for new solutions?

Yes. Training and support are part of successful adoption: sessions, documentation, and help so your team gets the most out of the solution. For adoption at scale, we power it with Opus®.

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